Product Management Analyst - ClientSpace

Remote
Full Time
US - Product Management
Mid Level

Are you looking for an opportunity to join a high performing product and design team?
Do you have a passion for data and all the possible ways to unlock value for customers?
Would you be excited to help shape and adapt a modern service platform?
Are you interested in a company that is helping transform the HR software industry?
Are you a continuous learner who is always looking to level up your skills and knowledge?
Do you want to drive the definition and design of products that make a real difference in the small and medium business community?

At PrismHR we’re committed to expanding our platform to meet the needs of our growing customer base, including supporting staffing and small and mid-market companies. This is a great opportunity for an experienced candidate with drive and enthusiasm to contribute to a core strategic initiative in the PrismHR product portfolio.

Responsibilities:

You must have great communication skills and be able to collaborate across all areas of the company. You have the ability to help identify customer / market problems and participate in a comprehensive discovery process to drive product design and the definition of future deliverables. You will work closely with the ClientSpace Product Manager and a dedicated engineering team to ensure they understand the “what” and “why” before the “how” is considered. You will partner with the product manager, product marketing and business managers to help identify … key customer needs, market opportunities, ways to increase adoption, and new revenue opportunities. You will be a conduit to translating business and customer requirements into tangible, workable solutions.

  • Partner with the PM to contribute to building and maintaining the centrally located 12-month Roadmap and details
  • Partner with the PM to discover, define, and translate customer needs into a prioritized product backlog
  • Establish and cultivate great customer / user relationships to help create continuous feedback loops
  • Assist with Communication of product strategy, plans, and schedules to company stakeholders
  • Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancements.
  • Work closely with the product manager and stakeholders to ensure go to market needs are met and properly prioritized.

Qualifications:

  • 3+ years of experience with PrismHR or other customer relationship system experience in a product management, support or services capacity.
  • Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team)
  • Experience supporting or implementing CRM systems.
  • Great balance of software business and technical savvy/aptitude with the ability toquickly understand customer problems and their relative priority
  • Experience working in an Agile environment and expert understanding of its most common practices.
  • Ability to identify and mitigate development and implementation risks
  • Exceptional customer-centric skills that include a high level of user empathy and responsiveness
  • Demonstrate a high level of grit and initiative to get stuff done
  • Passion for the product, the product craft and curiosity for continuous learning and improvement

Bonus Experience:

  • Human Capital Management (HCM) and/or related HR Technology software experience
  • Experience with Pragmatic Marketing’s (or equivalent) Product Management framework
  • Previous experience working side by side with UX Designers, leveraging design centric processes.
  • Great understanding and experience in the PrismHR and/or the PEO and Human Capital
  • Management Outsourcing arena.

#LI-REMOTE
*Please note: This position can be remote/telecommute. Notice for candidates located in the following states: CA, CO, NJ, NY, WA: The base salary range for this position is between $70,000 - $90,000 (salary is dependent on experience, knowledge, and skills based on the responsibilities outlined in the job description).
 

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

#LI-ML1

Share

Apply for this position

Required*
Apply with
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*