Product Management Analyst, ClientSpace - Onsite

Chandler, AZ
Full Time
US - Product
Mid Level

Position Summary
Are you looking for an opportunity to join a high performing product and design team?
Do you have a passion for data and all the possible ways to unlock value for customers?
Would you be excited to help shape and adapt a modern service platform?
Are you interested in a company that is helping transform the HR software industry?
Are you a continuous learner who is always looking to level up your skills and knowledge?
Do you want to drive the definition and design of products that make a real difference in the small and medium business community?

At PrismHR we’re committed to expanding our platform to meet the needs of our growing customer base, including supporting staffing and small and mid-market companies. This is a great opportunity for an experienced candidate with drive and enthusiasm to contribute to a core strategic initiative in the PrismHR product portfolio.

Responsibilities

You must have great communication skills and be able to collaborate across all areas of the company.You have the ability to help identify customer / market problems and participate in a comprehensive discovery process to drive product design and the definition of future deliverables. You will work closely with the ClientSpace Product Manager and a dedicated engineering team to ensure they understand the “what” and “why” before the “how” is considered. You will partner with the product manager, product marketing and business managers to help identify … key customer needs, market opportunities, ways to increase adoption, and new revenue opportunities. You will be a conduit to translating business and customer requirements into tangible, workable solutions.

  • Partner with the PM to contribute to building and maintaining the centrally located 12-month Roadmap and details
  • Partner with the PM to discover, define, and translate customer needs into a prioritized product backlog
  • Establish and cultivate great customer / user relationships to help create continuous feedback loops
  • Assist with Communication of product strategy, plans, and schedules to company stakeholders
  • Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancements.
  • Work closely with the product manager and stakeholders to ensure go to market needs are met and properly prioritized.

Qualifications

  • 3+ years of experience with PrismHR or other customer relationship system experience in a product management, support or services capacity.
  • Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team)
  • Experience supporting or implementing CRM systems.
  • Great balance of software business and technical savvy/aptitude with the ability toquickly understand customer problems and their relative priority
  • Experience working in an Agile environment and expert understanding of its most common practices.
  • Ability to identify and mitigate development and implementation risks
  • Exceptional customer-centric skills that include a high level of user empathy and responsiveness
  • Demonstrate a high level of grit and initiative to get stuff done
  • Passion for the product, the product craft and curiosity for continuous learning and improvement

Nice to Have

  • Human Capital Management (HCM) and/or related HR Technology software experience
  • Experience with Pragmatic Marketing’s (or equivalent) Product Management framework
  • Previous experience working side by side with UX Designers, leveraging design centric processes.
  • Great understanding and experience in the PrismHR and/or the PEO and Human Capital
  • Management Outsourcing arena.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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