PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary
The Product Consultant serves as a trusted advisor to PrismHR customers and is responsible for implementing new customers and consulting existing customers on software and industry best practices for the PrismHR core platform. The role independently leads customers through successful implementations and projects by providing technical, product, and PEO/ASO/staffing industry expertise while coordinating cross-functional delivery and maintaining high standards for quality, documentation, and customer outcomes.

Essential Duties and Responsibilities

• Own the customer relationship, evaluate business requirements, and provide best-practice guidance on implementing PrismHR solutions from technical and industry perspectives. 
• Document requirements and use cases in functional design documents, and interpret Statements of Work that define project scope, assumptions, deliverables, estimated hours, and schedules. 
• Maintain complete project documentation and detailed customer notes, and communicate project status proactively and regularly to management and relevant stakeholders. 
• Independently manage multiple customer implementations and consulting projects to ensure deliverables meet established quality standards, schedules, and customer expectations. 
• Collaborate with cross-functional teams to design, develop, and implement robust solutions in an Agile environment. 
• Design and execute complex merges and customer processes in support of implementation and consulting objectives. 
• Deliver effective presentations remotely and in person to customers at PrismHR meetings, customer engagements, and industry events. 
• Occasional domestic travel up to 25% is required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions. Travel may include air and ground transportation.

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

• Knowledge of PEO, ASO, staffing, payroll, benefits, and implementation-software processes. 
• Ability to work independently, analyze complex business and technical requirements, and develop practical solutions. 
• Ability to define and document workflows, requirements, use cases, and business processes clearly and accurately. 
• Excellent written and verbal communication skills, including the ability to explain technical and industry concepts to varied audiences. 
• Strong presentation and facilitation skills for remote and in-person customer engagements and industry events. 
• Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment. 
• Strong technical aptitude and demonstrated commitment to continuous learning. 
• Ability to collaborate effectively with cross-functional teams in an Agile environment.

• At least five years of experience with PEO, ASO, or staffing operations; payroll; and implementation software is required. 
• Experience defining and documenting workflows and processes is required. 
• An equivalent combination of relevant experience, skills, education, certifications, or job training may be considered where it demonstrates the ability to perform the essential functions of the role. 
• Experience with Pendo is preferred. 
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.

• Sedentary Work: Work primarily involves sitting for extended periods at a desk or computer. 
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. 
• Mobility: Occasional movement throughout the office and at customer, meeting, conference, or training locations. 
• Visual Acuity: Ability to read and analyze information on a computer screen, with reasonable accommodation as applicable, and in printed materials. 
• Lifting & Carrying: Minimal lifting is required and may include handling documents and light office materials. 
• Travel: Domestic travel up to 25% may involve extended sitting during air or ground transportation and standing or walking during client visits, meetings, and conferences. 

• Concentration and Analysis: Sustained concentration and analytical thinking are required to interpret technical and business information. 
• Decision Making: Ability to exercise independent judgment and make timely, informed decisions based on customer and project requirements. 
• Attention to Detail: High accuracy is required when documenting requirements, managing project information, and communicating recommendations. 
• Problem-Solving: Continuous need to evaluate and resolve complex or novel implementation and customer issues. 
• Multitasking: Ability to prioritize competing demands and manage multiple projects, schedules, and deadlines. 
• Stress Management: Ability to remain effective in high-pressure, customer-facing situations and adapt to changing project conditions. 

• Interpersonal Skills: Build productive relationships and communicate effectively with customers, managers, cross-functional teams, and external contacts. 
• Cultural Sensitivity: Communicate respectfully with individuals from diverse backgrounds, demonstrating cultural awareness and sensitivity. 
• Written Communication: Prepare clear and accurate requirements, functional design documents, project notes, status updates, emails, and related documentation. 
• Verbal Communication: Facilitate discussions, explain technical and industry concepts, and provide clear instructions and recommendations. 
• Virtual Communication: Regularly use video conferencing, phone systems, and digital collaboration tools to engage customers and internal teams. 
• Presentation Skills: Deliver effective remote and in-person presentations to customers, stakeholders, and industry audiences.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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