Welcome to the PrismHR Global Careers Page!

Join us! We are on a mission of caring. Caring for our employees, the backbone of our company and what makes our culture unique. It's as simple and straightforward as that. The work our employees do inside our walls matters just as much as the life they lead outside of them. We understand this philosophy and we go to great lengths to ensure our employees are well taken care of. We treat our workplace like a community, a place where people bond around shared values, feel a sense of worth and have a clear voice in decisions that affect them and the company.

We offer competitive benefits packages, perks, community and fun (remotely and in person). This allows our employees to experience the best of both worlds: a creative, collaborative, entrepreneurial work environment and real work life balance with flexible schedules and connected, communicative, virtual environments, that ensure our remote employees feel as connected as our hybrid office employees.

Our Hiring Philosophy:
It's more than just a job for us, it's your career. It's a journey of both learning and development as well as opportunity and self improvement. Your journey at PrismHR starts here. Here, you will find all of our global job openings, and match your experience to decide the next steps in your career path.

What you will bring is talent and expertise to augment, improve and take our teams to the next level. We will provide the tools and resources and surround you with knowledgeable and collaborative colleagues to support you along the way.

Frequently Asked Questions:

How long does the process typically take? Our recruitment process can take anywhere from 2-3 weeks, dependent of course, on the role.
I see there are several openings on the career page, do I need to apply to all of them to maximize my chances of selection? You are encouraged to apply to roles that closely match your skill set and experience.
Will interviews be conducted virtually or in person? The majority of our interviews are being conducted virtually. However if you are close to one of our local offices, or you are based in India, we will schedule an in person interview for select roles.
How should I prepare for my first screening with a Talent Acquisition Partner? The first stage of our process is a screen by one of our Talent Acquisition Partners or Talent Acquisition Sourcers. This screening will cover your work history and particulars like compensation, benefits and other details.
Will you contact my current employer as part of the recruiting process? We will not contact any current or previous employer without permission from you after our process is completed, usually at the reference checking stage and background check stage.
What does career development look like at PrismHR? We realize that there is more to work than just your actual job and we offer continuous learning and development opportunities both inside and outside our walls.

If you are unable to find an opening that fits your particular skill set or experience, please apply to our Future Consideration role and we will retain your application for a potential future opening.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may contact us at the purple Contact a Talent Acquisition Partner button on our careers front page or use the following alternative email address to contact us about your interest in employment at PrismHR: [email protected]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

Diversity, Equity and Inclusion Programs/Affirmative Action:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Availability of Affirmative Action Plan for Review: EPAY Systems, a PrismHR company, is a federal government contractor. As a part of EPAY Systems’ obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

PrismHR Office Locations:

Hopkinton, Massachusetts USA (Headquarters)
Rolling Meadows, Illinois USA
Sarasota, Florida USA
Noida, India
Remote US (**role specific)
Remote India (**role specific)

Hopkinton/Rolling Meadows/Sarasota/Remote USA Perks:

Modern office spaces/collaborative workspaces (cubes/private offices)
Latest and most up to date work systems, tools and applications
Remote connected company culture initiaitves (**role specific)
Free snacks, coffee, tea
Breakfast or lunches served twice monthly
Fun employee social events (in person and virtual)
Culture Committee
Volunteer charity/fundraisers
Dog friendly offices
Free parking/3 US convenient locations
Flexible schedules (hybrid or remote**role specific)

Noida/Remote India Perks:

Modern offices/collaborative workspaces (cubes/private or shared cabins)
Latest and most up to date work systems, tools and applications
Remote connected company culture initiaitves (**role specific)
Free gourmet coffee, tea
Fun employee social events (in person and virtual)
Culture Committee
Convenient accessible location (Near Advant building, 10th Floor, Corporate Park Tower, A/2, Plot No-7A/1, Sector-142, Noida-201301, Uttar Pradesh)
Free garage/open parking
Varied schedules (**role specific)

Company Informational Videos:
PrismHR Purpose
CEO Briefing
An Inside Look at the Engineering Team
Namely Story/Vision

Company Affiliated Pages:
Linkedin
Glassdoor
Indeed
AmbitionBox
Builtin Boston
Builtin Chicago
Google (Noida)
Google (Boston)
Venturefizz Boston
Namely Careers Page

Find us on Social Media:
Facebook
Twitter
Youtube

About PrismHR:

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full “hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business. PrismHR Homepage

Application Support Analyst, Workforce Management

Noida, Uttar Pradesh, India

Full Time

India - Support

Mid Level

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, Benefits and Payroll services to small and medium-sized businesses.

PrismHR is bringing a time and attendance product – PrismHR Workforce Management -- to market. This role’s primary responsibilities are to assist our client users with questions and issues pertaining to this new product, which includes both hardware (timeclocks) and software (mobile and web apps). This includes troubleshooting and resolving support requests, replicating scenarios for senior support analysts or developers to address, and in-house testing of new software features.

Requirements:

Ability to communicate and present information effectively, both on the phone and in writing, with technical as well as non-technical audiences
Knowledge of US payroll concepts and familiarity with time and attendance (workforce management) systems
Excellent listening, problem solving, and troubleshooting skills
Strong technical inclination, and a desire to learn continuously
Agility, sense of urgency, and the ability to maintain focus in a fast-paced environment
Ability to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.
Ability to learn and work independently with exceptional attention to detail
Willingness to collaborate in one-on-one and group settings
Bachelor’s degree or an equivalent combination of training and experience

Preferred Skills and Experience:

1-3 years’ experience in a customer support / contact center position
Knowledge of basic computer networking concepts
Experience with PrismHR or other PEO or ASO software

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

#LI-ML1

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Upload any additional supporting documents (Ex: Cover Letter, References, Portfolio)

How many years of total experience do you have?*

How many years of relevant experience do you have?*

How did you hear about us?*

If other, please list source:

If Employee Referral, please list name:

Are you comfortable working in US (night) Shift timings?*

Are comfortable working from our office at Sector- 142, Noida?*

Current CTC:*

Expected CTC:*

Notice period:*

Required Skillset:*

Certification (Preferred):*

Highest Level of Educational Qualification:*

You acknowledge and agree that all data submitted by You under this application has been submitted on a voluntarily basis, and You consent to the collection, use, processing, and transfer of such personal information about you (“Data”). The company and/or its subsidiaries will transfer data among themselves as necessary for the purpose of administration and management of the Company. You authorize the Company to receive, survey, possess, use, retain and transfer the Data, in electronic or other form.* I Acknowledge

MY SIGNATURE IS EVIDENCE THAT I HAVE READ AND AGREE WITH THE ABOVE STATEMENTS.*

Date*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application