Implementation Consultant, Benefits
Our platform is disrupting the industry in how organizations view the HR function and we’re committed to breaking down barriers to make HCM operations simpler while delivering a differentiated client experience. Our Implementation team owns that experience from the beginning by delivering best-in-class implementation of our solutions.
The Implementation Consultant, Benefits is the subject matter expert that, along with the other members of the client Implementation team, is responsible for the delivery of on time and accurate new client implementations as well as other Benefit projects such as Open Enrollment.
As the Benefits PS Consultant, you will understand a client’s requirements, architect the appropriate solution and configure the platform to accurately deliver an optimal result. You will examine client data and thoroughly test the site prior to release to ensure a smooth client and employee experience. From the start, you will have a consultative approach to enable our clients to utilize our solutions to their fullest potential.
Responsibilities:
- Be highly consultative with our clients to drive the full-scope of implementation from kick-off call through to go-live, managing realistic expectations throughout
- Partner with internal consultants and stakeholders across our services to deeply and jointly understand our clients’ business needs to drive optimal configuration of our all-in-one solution through benefits discovery, configuration and ultimate presentation to the client
- Review all aspects of the client’s Plan Summary Documents and employee enrollment data to ensure proper setup of the platform
- Configure and test the client site to match the required set up using established best practices
- Interpret, validate, convert and test Benefit election data, including historical data
- Independently manage multiple projects at various stages, holding yourself and clients accountable to deadlines in a respectful and helpful manner
- Communicate project progress effectively to internal and external stakeholders
- Have impeccable follow up regarding client meetings and securing client sign off for all applicable stages of the project.
- Train new clients on appropriate aspects of the Benefit features of the platform
- Support the client through their initial go live period and site release to employees
- Serve as client advocate to identify and resolve any concerns that may detract from an optimal client implementation experience
- Effectively transition clients to our Services teams for ongoing support and consultation once they’re live on the product
Requirements:
- Bachelor’s degree required
- 3-5 years experience leading Benefits Administration system implementations
- Demonstrated ability to manage multiple clients and projects at once
- Excellent time management, project management and organizational skills
- Strong team player who thrives in a collaborative environment
- Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities
- Excellent written and verbal communication skills
- Demonstrated ability to resolve issues and maintain strong client relationship
- Training/presentation skills
- Great investigative skills - resourcefulness & persistence
- Passionate about finding a solution with a “can-do” attitude because there is always a way to get it done
- Enthusiastic about helping others understand Benefits
Nice to Haves:
- Fluency in Excel (pivot tables, lookup formulas, etc.)
- Industry certifications (i.e. FPC, CPP, CEBS, PHR, SPHR, etc.)
- Other; Six Sigma, Lean, PMP, BPM
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
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